Shipping policy

Processing Time

Orders are prepared within 3–5 business days (excluding weekends/holidays).

Shipping Destinations

We ship worldwide.

Delivery Time

Estimated delivery time after dispatch is 10–12 days worldwide.
(Delivery times are estimates and may vary due to carrier delays, customs procedures, or holidays.)

Shipping Cost

We offer free worldwide shipping.

Tracking

Tracking is provided by email once your order ships.

Customs, Duties & Taxes (DDP)

We ship DDP (Delivered Duty Paid) worldwide, including most of Europe, meaning you should not be asked to pay duties/taxes on delivery.

In rare cases where DDP is not available for a destination or situation, we will contact you before dispatch to confirm the best option.

Address Accuracy

Please ensure your shipping address is correct. If an order is returned due to an incorrect/incomplete address, reshipping fees may apply.

Delays / Issues

If your order is delayed or tracking shows an issue, contact us at contact@melecraft.co.uk and we’ll assist quickly.